THE EFFECT OF QUALITY SERVICE DELIVERY ON CUSTOMERS PATRONAGE IN THE BANKING INDUSTRY OF NIGERIA (FIRST BANK PLC,)
- Project Research
- 1-5 Chapters
- Abstract : Available
- Table of Content: Available
- Reference Style: APA
- Recommended for : Student Researchers
- NGN 3000
ABSTRACT
This research work revealed the effect of quality service delivery on customers’ patronage in First Bank Plc, Kaduna. The bank has failed to take note of the importance of customers satisfaction and cost of banking service is high in the sense that there is high interest rate on loan and time spend in transacting business in the bank is longed. The main objective of the study is to find out the types of service offered by first bank to their customer and evaluating if the service guarantee the satisfaction of the customer. The methodology used in gathering data for the research work was the interview and questionnaire method were used. The finding of this research work was discovered that workers are satisfied with their present level of work and the customers are always right in first bank. It was concluded that a bank which produce and rendered good service efficiently would embrace the patronage of the public, even when a bank produced good service but desired the patronage of its customer. And it also recommended that management should ensure that the legal right and supplementary benefit of the staff are met on the best of their capacity. And they should improve on their service rendered to their customer so that more information would be given to customer on issues like loans, acquisition, and overdraft.
Related Project Materials
THE UNITED NATION AND THE ARABIC-ISRAELI CONFLICTS (1948 – 1973)
ABSTRACT
This study was carried out to examine thethe united nation and the Arabic-Israeli conflicts (1948 – 1973)...
CONSTRUCTION OF A LIGHT SENSITIVE ALARM
ABSTRACT
This write up is concerned with the construction of a light sensitive alarm. The light sensitive alarm is a...
THE USEFULNESS OF FORENSIC AUDIT IN THE PREVENTION AND DETECTION OF FRAUD
BACKGROUND OF THE STUDY
The incidence of fraud and misappropriation of funds in recent time poses a threat to auditing as a branch of acc...
THE ECONOMIC IMPORTANCE OF BACTERIA IN THE ENVIRONMENT
Background of the Study
Environment is a comprehensive term, which comprises of all the factors which m...
IN VIVO EFFICACY OF METHANOLIC EXTRACTS OF ROOT AND LEAF OF Morinda lucida IN Plasmodium berghei - INFECTED MICE
ABSTRACT
Therapeutic effects of the methanolic root extract and a combination of leaf and root extracts of Morinda lucida were evaluated...
DO ENVIRONMENTAL SANITATION CONDITIONS AFFECT MALARIA INFECTION RATES IN CHILDREN? A CASE STUDY FROM ABUJA,
ABSTRACT
This research was done using multiple methods case study to determine if environmental sanitation conditions affect malaria infe...
UTILIZATION OF ANTENATAL AND MATERNITY SERVICES BY MOTHERS SEEKING CHILD WELFARE SERVICES IN NIGERIA
ABSTRACT
This study aims to analyze the determinants of utilization o...
A STYLISTIC STUDY OF ADICHIE'S THE THINGS AROUND YOUR NECK AND PURPLE HIBISCUS.
Background to the Study
A lot of similarities exist in the...
SOCIAL MEDIA AND THE MANAGEMENT OF COVID-19 INFORMATION IN PORT HARCOURT
ABSTRACT
This study was carried out on social media and the management of covid-19 information in Port Harcourt, Rivers...
THE IMPACT OF STAFF TRAINING AND DEVELOPMENT IN TERTIARY INSTITUTIONS
Abstract
This research work is poised to look into the Impact of Staff Training and Development in Tert...
