An evaluation of integrated banking systems in corporate banking: A case study of Zenith Bank, Kano
- Project Research
- 1-5 Chapters
- Abstract : Available
- Table of Content: Available
- Reference Style:
- Recommended for :
- NGN 5000
Background of the Study
Integrated banking systems are designed to provide a seamless connection between various banking functions, thereby enhancing service delivery and operational efficiency in corporate banking. Zenith Bank in Kano has invested in integrated systems that consolidate data across multiple platforms, enabling real-time access to financial information and improving the coordination of services. These systems support a range of operations including customer relationship management, risk assessment, and transaction processing. Integration facilitates accurate data analysis, which is essential for making informed credit decisions and managing complex financial portfolios (Ijeoma, 2023). The adoption of an integrated system not only streamlines internal processes but also enhances the overall customer experience by providing a unified and consistent service across different channels (Adenuga, 2024). However, challenges such as the compatibility of new systems with legacy technologies and the high cost of integration can limit the full potential of these systems. This study examines the effectiveness of integrated banking systems at Zenith Bank, exploring their impact on corporate banking operations and identifying areas for improvement (Chukwu, 2025).
Statement of the Problem
Zenith Bank faces several challenges in fully integrating its banking systems, which impacts the efficiency of its corporate banking services. Incompatibility issues between new integrated systems and existing legacy platforms often result in data inconsistencies and operational delays. The high cost of system integration and maintenance further strains financial resources, while insufficient technical expertise may lead to underutilization of integrated functionalities. These issues not only reduce the quality of service delivery but also limit the bank’s ability to provide a seamless customer experience, thereby affecting overall competitiveness and profitability (Ijeoma, 2023; Adenuga, 2024).
Objectives of the Study
- To evaluate the effectiveness of integrated banking systems at Zenith Bank.
- To identify challenges related to system compatibility and cost.
- To recommend strategies for optimizing system integration in corporate banking.
Research Questions
- How effective are Zenith Bank’s integrated banking systems in supporting corporate operations?
- What challenges hinder the integration of new and legacy systems?
- What measures can enhance system integration and operational efficiency?
Research Hypotheses
- H₁: Integrated banking systems significantly improve operational efficiency in corporate banking.
- H₂: Compatibility issues with legacy systems negatively impact integration effectiveness.
- H₃: Strategic investments in technology and training enhance system integration outcomes.
Scope and Limitations of the Study
This study focuses on Zenith Bank’s corporate banking division in Kano, reviewing integrated system initiatives over recent years. Limitations include evolving technology standards and potential access restrictions to internal IT data.
Definitions of Terms
- Integrated Banking Systems: Systems that combine various banking functions into a single cohesive framework.
- Corporate Banking: Financial services provided to large business entities.
- Legacy Technologies: Older IT systems that may challenge new system integration.
Related Project Materials
An Investigation into Cybersecurity Threats in Nigerian Businesses: A Study of SMEs in Taraba State
Background of the Study
Cybersecurity threats are a growing concern for businesses worldwide, with small and medium enterprises (SMEs) be...
The Impact of Influencer Marketing on Consumer Buying Behavior: A Case Study of Konga in Sokoto State
Background of the Study
Influencer marketing has become a powerful tool for influencing consumer buying behavior. By par...
An Evaluation of Constitutional Law on the Inclusion of Marginalized Groups: A Study of Jos South Local Government Area, Plateau State
Background of the Study
Social inclusion is a fundamental principle of democracy and human righ...
SOCIAL MEDIA NETWORK CONTRIBUTION TO THE DEVELOPMENT OF HOSPITALITY INDUSTRY
STATEMENT OF RESEARCH PROBLEM
The hospitality in...
The impact of fiscal federalism on local government project implementation in Sokoto North Local Government Area, Sokoto State
Chapter One: Introduction
An evaluation of the role of translation in bridging cultural gaps in Igbo intercultural exchanges
Background of the study
Intercultural exchanges are pivotal for fostering mutual understanding in our glo...
THE EFFECT OF DEREGULATION OF THE BANKING SYSTEM ON PROFITABILITY OF BANKS
Abstract
The study examines the effect of deregulation of banking system on profitability of bank using (UBA) as a case...
Development of a Predictive Analytics Model for University Staff Performance in Federal Polytechnic Bauchi, Bauchi State
Background of the Study
University staff performance is a critical determinant of institutional efficiency and academic ex...
Evaluation of AI-Based Adaptive Learning Platforms for Personalized University Education: A Case Study of Benue State University, Makurdi (Makurdi LGA, Benue State)
Background of the Study
Personalized learning, which tailors the educational experience to the needs, preferences, and abil...
An appraisal of corporate governance compliance in healthcare service providers: A study of Nisa Premier Hospital in Abuja
Background of the Study
Corporate governance refers to the system of rules, practices, and processes by...
