An Examination of Ethical Decision-Making in the Nigerian Banking Sector: Evidence from First Bank Nigeria
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Background of the Study
Ethical decision-making in the banking sector is critical due to the sector's central role in managing public funds, ensuring financial stability, and fostering investor confidence. Ethical lapses in banking can lead to financial crises, loss of reputation, and a lack of trust in the banking system (Ogunleye & Oba, 2024). First Bank Nigeria, as one of the country’s oldest and most influential banks, provides a unique case study for exploring the ethical decision-making processes within the sector.
The Nigerian banking sector has faced several challenges related to ethical issues, including fraud, money laundering, and predatory lending practices (Olamide, 2023). While there are regulatory frameworks in place to address these challenges, ethical decision-making remains a critical factor in preventing misconduct and promoting accountability.
Statement of the Problem
The banking sector in Nigeria has been plagued by ethical issues that threaten the integrity of the financial system. Despite regulatory frameworks to curb unethical practices, banks like First Bank Nigeria continue to face ethical dilemmas that affect customer trust, employee morale, and financial stability. There is a need to examine how ethical decision-making processes are implemented and the impact they have on organizational outcomes.
Objectives of the Study
- To assess the ethical decision-making processes within First Bank Nigeria.
- To analyze the impact of ethical decision-making on customer trust and satisfaction.
- To identify challenges that hinder ethical decision-making in the Nigerian banking sector.
Research Questions
- What ethical decision-making processes are employed at First Bank Nigeria?
- How does ethical decision-making impact customer trust and satisfaction at First Bank?
- What challenges hinder effective ethical decision-making in the Nigerian banking sector?
Research Hypotheses
- Ethical decision-making positively affects customer trust and satisfaction in First Bank Nigeria.
- The adoption of robust ethical decision-making frameworks leads to greater organizational transparency and accountability.
- Challenges such as inadequate training and poor regulatory enforcement negatively affect ethical decision-making in Nigerian banks.
Scope and Limitations of the Study
The study focuses on ethical decision-making at First Bank Nigeria between 2023 and 2025. Limitations include limited access to internal decision-making processes and potential bias in evaluating the effectiveness of ethical practices.
Definitions of Terms
- Ethical Decision-Making: The process of making choices that align with moral principles and organizational values.
- Banking Sector: The segment of the financial system that deals with the provision of financial services, such as loans, deposits, and investment products.
Customer Trust: The level of confidence customers have in the reliability and integrity of a bank.
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