An Investigation of Workplace Conflict and Its Effect on Organizational Efficiency: A Case Study of GTBank in Taraba State
- Project Research
- 1-5 Chapters
- Abstract : Available
- Table of Content: Available
- Reference Style:
- Recommended for :
- NGN 5000
Background of the Study
Workplace conflict, characterized by disagreements, misunderstandings, or competing interests between employees or between employees and management, is a pervasive issue in organizational settings. While conflict is natural, if not managed appropriately, it can negatively impact organizational efficiency, leading to reduced productivity, lower morale, and high turnover (Ahmed & Ahmad, 2024). Conflict can arise due to various factors, including differences in work styles, poor communication, role ambiguity, or power struggles (Ekpenyong & Nwafor, 2023).
GTBank, one of Nigeria's leading financial institutions, operates branches across Taraba State. As with any large organization, conflicts are inevitable, given the diversity in employee backgrounds, roles, and expectations. The manner in which such conflicts are managed plays a crucial role in determining whether the conflict will hinder or enhance organizational efficiency. Although GTBank has established mechanisms for conflict resolution, it remains unclear how well these mechanisms address the underlying causes of conflict and prevent negative effects on performance.
This study seeks to investigate how workplace conflict at GTBank in Taraba State affects organizational efficiency, focusing on the outcomes such as employee productivity, teamwork, and job satisfaction. It will also evaluate the effectiveness of conflict management strategies employed by the bank.
Statement of the Problem
Workplace conflict at GTBank in Taraba State may impact overall organizational efficiency if not effectively managed. Conflicts that remain unresolved can lead to decreased employee morale, increased absenteeism, and inefficiencies in team collaboration. However, there is limited empirical evidence on the direct relationship between workplace conflict and organizational performance in the context of GTBank. This study aims to explore how workplace conflict affects operational efficiency and productivity at GTBank and assess the effectiveness of the bank’s conflict resolution strategies.
Objectives of the Study
-
To investigate the impact of workplace conflict on organizational efficiency at GTBank in Taraba State.
-
To evaluate the effectiveness of GTBank’s conflict resolution strategies in minimizing the negative impact of conflict.
-
To recommend measures for improving conflict management to enhance organizational efficiency at GTBank.
Research Questions
-
How does workplace conflict affect organizational efficiency at GTBank in Taraba State?
-
What are the conflict resolution strategies used by GTBank, and how effective are they in addressing workplace conflict?
-
What recommendations can be made to improve conflict management practices at GTBank to enhance organizational efficiency?
Research Hypotheses
-
Workplace conflict negatively impacts organizational efficiency at GTBank in Taraba State.
-
GTBank’s conflict resolution strategies significantly reduce the negative effects of workplace conflict.
-
Improved conflict management practices will enhance organizational efficiency at GTBank in Taraba State.
Scope and Limitations of the Study
This study will focus on the impact of workplace conflict on organizational efficiency at GTBank branches in Taraba State. Limitations may include a potential bias in the reporting of conflict by employees due to concerns about retaliation or job security. Additionally, the findings may be limited to the banking sector and not applicable to other industries.
Definitions of Terms
-
Workplace Conflict: Disagreements, tensions, or disputes between employees or between employees and management within an organization.
-
Organizational Efficiency: The ability of an organization to achieve its goals with minimal waste of resources, including time, effort, and capital.
-
Conflict Resolution Strategies: The methods and techniques used by organizations to address, manage, and resolve conflicts between employees or between employees and management.
Related Project Materials
ATTITUDE OF STUDENT NURSES’ TOWARD PEOPLE WITH DISABILITIES
ABSTRACT
The purpose of this study was to review the attitude of nursing students towards people with d...
The Impact of Thought Leadership on Brand Perception in Corporate Communication: A Study of Ikara Local Government Area, Kaduna State
Background of the Study
Thought leadership is a strategy used by organizations to position themselves as experts in thei...
Impact of Radio Campaigns on Maternal Health Awareness: A Study of Damboa Local Government Area, Borno State
Chapter One: Introduction
1.1 Background of the Study
Maternal health is a critical issue in many parts of Nigeria, with high m...
ASSESSMENT ON THE ROLE OF LOCAL GOVERNMENT IN RURAL DEVELOPMENT USING JOS AS CASE STUDY
BACKGROUND OF THE STUDY
The desire of the rural population to participate directly in the affairs of their commun...
A Review of IT Security Policies and Their Impact on Compliance: A Case Study of Fintech Firms in Nasarawa State
Background of the Study
In the fintech industry, compliance with regulatory requirements is critical to maintaining customer trust and op...
Enhancing Genomic Data Analysis Using Artificial Intelligence: A Case Study of Federal University, Gusau, Zamfara State
Background of the Study
Genomic data analysis plays a critical role in advancing our understanding of human health, disease...
An investigation of informal education’s effectiveness in reducing examination malpractice among students in Zango Local Government Area, Katsina State
Background of the Study
Examination malpractice has long been a pervasive challenge within educational systems, underminin...
STRATEGIES FOR INTEGRATING CULTURAL AWARENESS INTO VOCATIONAL TRAINING
ABSTRACT: This study investigates strategies for integrating cultural awareness into vocational training, emphasizing the importance of prepar...
SECESSIONIST ASPIRATIONS IN NIGERIA
ABSTRACT
The main objective of the study is to examine the secessionist aspiration of MASSOB in Nigeria,character of...
An Evaluation of the Role of Civil Society Organizations in Promoting Political Participation in Lokoja LGA, Kogi State: A Case Study of the Clean Election Initiative
Background of the Study
Civil society organizations (CSOs) play a pivotal role in promoting political participation, act...
