1. A CRITICAL ANALYSIS OF HEALTH CARE SYSTEM ACCESSIBILITY
BACKGROUND TO THE STUDY
Kenya's population is rapidly increasing, yet more than half of the country's people are poor (Tumbo-Oeri, 2000). People who live in poverty do not have enough money to meet their fundamental necessities of food, drink, a...
2. A CRITICAL STUDY ON THE MARKETING OF LIBRARY SERVICES IN ACADEMIC LIBRARIES IN NIGERIA
Background to the Study
Libraries are a country's knowledge and information basis. A library gathers, organizes, and makes information resources available to people of various ages, backgrounds, and interests. According to Islam (2004), a library is...
3. AN INVESTIGATION OF WORK LIFE BALANCE AND ITS EFFECTS ON PERFORMANCE OF FEMALE EMPLOYEES IN THE BANKING INDUSTRY
BACKGROUND TO THE STUDY
The ability to play many roles is a necessary component of one's professional life. Employees who undertake several responsibilities are subjected to multiple expectations from others, both inside and outside the firm (Shaila...
4. IMPACT OF CUSTOMER RELATIONSHIP MANAGEMENT ON NON-CONSUMER CUSTOMER BUYING BEHAVIOR
All businesses and particularly financial institutions have been affected to some degree in what is happening in the global market place. Now, not only do organizations aim to satisfy the customers but they attempt to do this more efficiently and effectively than their rivals in the competitive m...
5. IMPACT OF SERVICE QUALITY ON CUSTOMER RETENTION IN THE NIGERIAN BANKING SECTOR
ABSTRACT:- The study examined the impact of service quality on customer retention in the Nigerian banking sector. Staff of selected branches of First Bank Plc. in Aba-Owerri Road, Aba, Abia State served as the sample population. The study adopted the survey...
6. AN EVALUATION OF CUSTOMER ORIENTATION OF SERVICE EMPLOYEES AND SERVICE QUALITY IN NIGERIA
EXCERPT FROM THE STUDY
Based on the finding of this study, the following conclusions were made:
- Retaining a higher percentage of existing customers is one of the benefit of customer orientation of service.
- Attracting more customers through p...
Read more
7. EXAMINING SERVICE QUALITY AND OPERATIONAL CHALLENGES OF TRICYCLE TRANSPORTATION
EXCERPT FROM THE STUDY
The flow of goods and persons is at the heart of transportation. Given that it is an operation that allows an individual or a corporation to offer a service to another, it stands to reason that there must be rules of engagement or an idea of the t...
8. THE INFLUENCE OF SERVICE CONVENIENCE ON CUSTOMER SATISFACTION ON BANKING INDUSTRY
EXCERPT FROM THE STUDY
Service quality has received considerable interest and debate in the research literature. Parasuraman et al. (2019) have defined perceived service quality as ‘the discrepancy between what the customer feels that a service provider should offer and his or her...
9. AN ASSESSMENT OF GUESTS SATISFACTION OF SERVICE QUALITY IN THE HOTEL INDUSTRY
ABSTRACT
This study was carried out to examine the assessment of guests satisfaction of service quality in the hotel industry in Uyo Local Government, Akwa Ibom State. Specifically, the study examined the relationship of service...
10. EFFECT OF PERFORMANCE MANAGEMENT ON SERVICE QUALITY IN PUBLIC SECTOR
ABSTRACT
This research work examines the effect of performance management on service quality at the Olorunda Local Council Development Area. It explores related literatures which help to give more insights and well rounded knowledge of the concept of pe...
11. EFFECT OF TWITTER BAN ON THE ECONOMY OF NIGERIA
ABSTRACT
The aim of this study was to examine the effect of the twitter ban on Nigeria Economy using selected Corporate organizations in Lagos State as a case study. The study was aimed at Identifying the sectors/areas affected by twitter ban in N...
12. APPLICATION OF INFORMATION AND COMMUNICATION TECHNOLOGY IN THE MANAGEMENT OF NIGERIAN ACADEMIC LIBRARIES
BACKGROUND OF THE STUDY
The development of libraries, regardless of kind, is based on the library's leadership. Library managers make or break a library's performance and productivity. Without appropriate leadership, libraries as a social instit...
13. AN ASSESSMENT OF QUALITY CONTROL AS A MEANS OF IMPROVING PERFORMANCE IN A PRODUCTION COMPANY
Background of the study
Manufacturing businesses are shifting their focus toward three primary competitive areas as a result of the pressure brought on by globalization: quality, cost, and responsiveness. The pursuit of quality has emerged as a topic of concern o...
14. IMPACT OF TOTAL QUALITY MANAGEMENT ON CUSTOMERS' SATISFACTION AND BANK PROFITABILITY
BACKGROUND OF STUDY
It was once thought that a country's economy is centred on its banking sector. The banking industry plays a critical role in every country's economic growth. The banking sector's primary and most essential function is financial intermedia...
15. CHALLENGES FACING TRANSPORT SECTOR IN PROVIDING QUALITY SERVICE TO THE SOCIETY
Background To The Study
Especially in densely populated urban sectors, the most efficient method for transferring people is provided by the transportation sector, and specifically by road transport. In addition to its users' well-being, public transport is crucial t...
16. IMPACT OF INFORMATION COMMUNICATION TECHNOLOGY ON ORGANISATION PRODUCTIVITY (CASE STUDY OF NNPC TOWERS, ABUJA)
Background To The Study
ICT (information and communication technology) has altered the manner in which people live, study, work, and associate. According to Tambe and Hitt (2016), ICT is a means through which businesses seek out creative ways of functio...
17. INFLUENCE OF INVENTORY MANAGEMENT ON FINANCIAL PERFORMANCE OF THE NIGERIAN MONEY DEPOSIT BANKS
Background to the Study
Inventory is a stock pile of products that a company offers for sale in various components that make up the product, such as raw material stock, goods in process, finished goods in stores, and spares (Helen, 2016).
Inve...
18. EVALUATING TENDERS IN PUBLIC SECTOR PROCUREMENT
BACKGROUND OF THE STUDY
A layperson's conception of tenderness encompasses a wide range of concepts, such as doting on a kid or something young. In this context, however, tender is defined as "an offer made in writing by one party to another to...
19. EMPLOYABILITY OF HOUSE ECONOMICS GRADUATE IN HOSPITALITY INDUSTRY IN LAGOS STATE
Background Of The Study
As an academic discipline, home economics is always developing and adapting to a world where the rate of change is accelerating. Currently, practitioners are reorienting home economics to better address contemporary concerns and assure its contin...
20. IMPACT OF ADVERTISING ON THE SERVICES OF FAST FOOD INDUSTRY
ABSTRACT
This work is on the impact of advertising on the services of fast food industry using Mr. Biggs as a point of reference. Service quality and customer loyalty in business to business setting are vital in achieving business success. The main scop...
21. THE IMPACT OF BANKING SERVICES ON CUSTOMER SATISFACTION
ABSTRACT
In banking, qualify of customer services plays a crucial role in the context of sustaining business growth. The relationship between a bank and its customers must be a permanent and enduring one, which needs to be maintained with good banking services. In t...
22. THE IMPACT OF BANKING SERVICES ON CUSTOMER SATISFACTION
ABSTRACT
In banking, qualify of customer services plays a crucial role in the context of sustaining business growth. The relationship between a bank and its customers must be a permanent and enduring one, which needs to be maintained with good banking services. In t...
23. THE IMPACT OF BANKING SERVICES ON CUSTOMER SATISFACTION
ABSTRACT
In banking, qualify of customer services plays a crucial role in the context of sustaining business growth. The relationship between a bank and its customers must be a permanent and enduring one, which needs to be maintained with good banking services. In t...
24. EFFECT OF AUTOMATED TELLER MACHINE ON THE PERFORMANCE OF NIGERIAN BANKS
Abstract
This study investigates the effects of ATM on the performance of Nigerian banks. Available studies have concentrated on the significant dimensions of ATM (automated teller machine) service quality and its effect on customer satisfaction with a bias against ATM...
25. EFFECTIVE PRICING STRATEGIES FOR INTRODUCING A NEW PRODUCT IN THE MARKET (A CASE STUDY OF GLOBACOM GMS ENUGU METROPOLIS)
ABSTRACT
This study focused on the effective of pricing strategies for introducing a new product in the market (A case study of Globalcom GSM Enugu metropolis).
To carry out the research work the some of the following objective were set out. To find out the problem associated...
26. APPLICATION OF TOTAL QUALITY MANAGEMENT TECHNIQUES THE MANUFACTURING SECTOR OF NIGERIA ECONOMY
ABSTRACT
The research work looks at the Application Total Quality Management Techniques in the manufacturing sector of Nigerian Economy, a case study of Emenite Ltd Emene Enugu.
Questionnaire were distributed randomly to staffs of Emenite in o...
27. APPRAISING USERS’ SATISFACTION LEVEL OF FACILITIES MANAGEMENT SERVICES IN CONDOMINIUM APARTMENTS
ABSTRACT
Increased urbanisation in Lagos State has brought about the challenges of inadequate housing for individuals and the State as a whole. This research study aimed at appraising users' satisfaction level on facilities management services...
28. EXTERNAL BUSINESS ENVIRONMENT AND ENTREPRENEURIAL PERFORMANCE OF SMALL AND MEDIUM ENTERPRISES (SMEs) IN LAGOS STATE, NIGERIA
ABSTRACT
The external business environment is perceived to influence performance of small and medium enterprises (SMEs). Therefore, there is the need to examine and establish the effects of the external business environment on SMEs so as to contribute to existing studie...
29. THE EFFECT OF LOGISTICS INDUSTRY ON THE ECONOMIC GROWTH IN NIGERIA (A CASE STUDY OF THE MARITIME INDUSTRY)
Statement of the Problem
Policy inconsistency has been one of the problems encountered in maritime sector in Nigeria, the issue of inadequate policy formulation and implementation; hence the contribution of the maritime sector to economic growth has bee...
30. IMPACT OF SERVICE QUALITY ON CUSTOMER RETENTION IN THE NIGERIAN BANKING SECTOR
ABSTRACT
The study examined the impact of service quality on customer retention in the Nigerian banking sector. Staff of selected branches of First Bank Plc. in Aba-Owerri Road, Aba, Abia State served as the sample population. The study adopted the survey research desig...
31. EMPIRICAL INVESTIGATION OF THE IMPACT OF OPEN SOURCE INFORMATION TECHNOLOGY SOFTWARE QUALITY CHARACTERISTICS ON BUSINESS VALUE OF AN ADOPTING ORGANIZATION
ABSTRACT.
The purpose of this research is to investigate the impact of information technology software quality characteristics on the business value of an adopting organization. This phenomenon was explored empirically by examining three research questions; 1.) What is the impact of sys...
32. CONDUENT PENSION ADMINISTRATION SYSTEM USER SATISFACTION: A CASE STUDY OF SIGMA PENSIONS LIMITED, ABUJA
ABSTRACT
User satisfaction is one of the key research area of Information Technology (IT) particularly, Information System (IS). It is recognized by many researchers as a significant factor in determining IS success. In view of it competitive advantage, most business organizations nowad...
33. THE IMPACT OF TECHNOLOGY BASED SELF SERVICE BANKING SERVICE QUALITY ON CUSTOMER SATISFACTION: A CASE STUDY OF THE NIGERIAN BANKING SECTOR
ABSTRACT
The purpose of the research is to determine the impact of Technology Based Self-Service Banking (TBSSB) on customers’ satisfaction in the Nigerian Banking Sector. Focus is given to five selected banks within Yola metropolis, in Adamawa state. The research determines the d...
34. STRATEGY FOR PUBLIC PRIVATE PARTNERSHIP (PPP) IN NIGERIAN PUBLIC INFRASTRUCTURE MAINTENANCE
ABSTRACT
Infrastructure provides the foundation of every nation‟s economy and quality of life, thus investing in aging infrastructure therefore, is essential in supporting healthy and vibrant communities. Inadequate supply, very poor state of available infrastructure coupled with poor m...
35. E-Banking Service Delivery and Customer Satisfaction in commercial banks in Lagos metropolis, Nigeria
Statement of the Problem
Effective service delivery in the service industry and the banking sector in particular, is the ultimate goal and objective so that customer retention can be evidently possible. More often than not, it can be quite an issue. It is therefore expe...
36. AN ASSESSMENT OF THE IMPACT OF IMPROVING CUSTOMER SATISFACTION IN FOOD SECTOR: A CASE STUDY OF MAHORGANY HEALTH FOOD LTD, GHANA
Background of the study
Customers are a company's financial and intellectual capital, and the attitude and performance of the company toward them determines its survival and success. As a result, many pioneering businesses have adopted a strategy of...
37. AN ASSESSMENT OF THE IMPACT OF INFRASTRUCTURE AND WELFARE SERVICES ON STUDENTS PERCEIVED MOTIVATION TO LEARNING IN FEDERAL UNIVERSITIES IN NIGERIAN( A CASE SUDY OF UNILORIN)
Background Of Study
In order to teach and learn effectively in schools, appropriate infrastructure is required. In tertiary education, the purpose of school infrastructure is to increase student attendance, improve staff motivation, and improve student...
38. THE IMPACTS OF ETHICS AND PROFESSIONALISM IN INTERNATIONAL ACCOUNTING SERVICES
Abstract: THE IMPACTS OF ETHICS AND PROFESSIONALISM IN INTERNATIONAL ACCOUNTING SERVICES
The study aims to: (1) investigate the role of ethical standards in the performance of international accounting services; (2) assess the influence of professional conduct on client trust and satisfa...
39. THE INFLUENCE OF CUSTOMER SERVICE ON SALES RETENTION
THE INFLUENCE OF CUSTOMER SERVICE ON SALES RETENTION
This research explores the influence of customer service on sales retention. Objectives are: (1) to assess the impact of customer service quality on repeat sales, (2) to identify key...
40. THE INFLUENCE OF CUSTOMER SATISFACTION ON BUSINESS PERFORMANCE
This study examines the influence of customer satisfaction on business performance. Objectives include: (1) evaluating the impact of customer satisfaction on customer loyalty, (2) analyzing the relationship between customer satisfaction and profitability, and (3) assessing the long-term effects o...
41. THE ROLE OF CUSTOMER SERVICE IN MEETING CUSTOMER EXPECTATIONS
THE ROLE OF CUSTOMER SERVICE IN MEETING CUSTOMER EXPECTATIONS
This research examined the role of customer service in meeting customer expectations, with objectives to evaluate the impact of customer service quality on satisfaction, analyze its influence on customer retention, and assess...
42. THE ROLE OF CUSTOMER SERVICE IN MEETING CUSTOMER EXPECTATIONS
THE ROLE OF CUSTOMER SERVICE IN MEETING CUSTOMER EXPECTATIONS
This research examined the role of customer service in meeting customer expectations, with objectives to evaluate the impact of customer service quality on satisfaction, analyze its influence on customer retention, and assess...
43. THE INFLUENCE OF CULTURAL DIFFERENCES ON CUSTOMER EXPECTATIONS
THE INFLUENCE OF CULTURAL DIFFERENCES ON CUSTOMER EXPECTATIONS
This study explored the influence of cultural differences on customer expectations, focusing on objectives to assess how cultural variations affect customer perceptions, evaluate their impact on service qual...
44. THE IMPACT OF CUSTOMER EXPECTATIONS ON SERVICE QUALITY
THE IMPACT OF CUSTOMER EXPECTATIONS ON SERVICE QUALITY
This study aimed to explore the impact of customer expectations on service quality, focusing on objectives to assess how expectations influence service delivery, evaluate their effect on customer satisfaction, and d...
45. THE INFLUENCE OF LOGISTICS OUTSOURCING ON SUPPLY CHAIN PERFORMANCE
Abstract: THE INFLUENCE OF LOGISTICS OUTSOURCING ON SUPPLY CHAIN PERFORMANCE
This study examines the influence of logistics outsourcing on supply chain performance, focusing on its impact on efficiency, cost reduction, and service quality. A survey design is selected for its ability to...
46. THE IMPACT OF SUPPLY CHAIN COLLABORATION ON LOGISTICS EFFICIENCY
Abstract: THE IMPACT OF SUPPLY CHAIN COLLABORATION ON LOGISTICS EFFICIENCY
This study investigates the impact of supply chain collaboration on logistics efficiency, focusing on its effects on coordination, cost reduction, and service quality. A survey design is selected for its ability...
