1. MICRO ENVIRONMENTAL FACTORS AND PERFORMANCE OF QUICK SERVICE RESTAURANT IN PORT HARCOURT
Background of the study
Business organization does not operate in vacuum but it operates in business environment where there is production and distribution of goods and services. Business environment is the summation of all outside and interior co...
2. PROSPECTS AND PROBLEMS OF E-MARKETING IN THE HOSPITALITY INDUSTRY
BACKGROUND OF THE STUDY
According to the definition provided by the American Marketing Association (2008), marketing refers to “an organizational function and a set of processes for creating, communicating, and delivering value to customers and fo...
3. ANALYSIS OF THE PROSPECTS AND PROBLEMS OF E-MARKETING IN THE HOSPITALITY INDUSTRY IN NIGERIA
BACKGROUND OF THE STUDY
According to the definition provided by the American Marketing Association (2008), marketing refers to “an organizational function and a set of processes for creating, communicating, and delivering value to customers and fo...
4. AN INVESTIGATION OF CUSTOMER RELATIONS PRACTICE AND PATRONAGE OF BANKS
Background of the Study
Communication is acknowledged all over the world as the most distinctive factor for human interaction. Over the years it has become needful for organization to relate with customers. Hitherto internet era in the world, customers...
5. FRAUDULENT PRACTICES IN THE BANKING INDUSTRY: CAUSES AND POSSIBLE REMEDIES
BACKGROUND OF THE STUDY
Fraud can be described as a conscious premeditated action of a person or group of persons with the intention of altering the truth or fact for selfish personal monetary gain. It involves the use of deceit and trick and some...
6. DESIGN AND DEVELOPMENT OF INTERNET SECURITY PACKAGE
ABSTRACT
This project study is focused on the design and development of security package for the Access Point Communication Limited.
This research work came to existence the time when internet café business is becoming very popular and...
7. THE IMPACT OF BANKING SERVICES ON CUSTOMER SATISFACTION
ABSTRACT
In banking, qualify of customer services plays a crucial role in the context of sustaining business growth. The relationship between a bank and its customers must be a permanent and enduring one, which needs to be maintained with good banking services. In t...
8. THE IMPACT OF BANKING SERVICES ON CUSTOMER SATISFACTION
ABSTRACT
In banking, qualify of customer services plays a crucial role in the context of sustaining business growth. The relationship between a bank and its customers must be a permanent and enduring one, which needs to be maintained with good banking services. In t...
9. MARKETING CONCEPT AND IT'S APPLICATION IN CUSTOMER SERVICES
ABSTRACT
The need for marketing in banking was not recognized because for a very long time, banking was a seller’s market while most customers had the impression that they were privileged to enjoy the services of a bank. In addition, bankers have...
10. THE IMPACT OF AUTOMATED TELLER MACHINE (ATM) ON CUSTOMER SATISFACTION IN ACCESS BANK NIGERIA PLC, KADUNA
Background of the Study
Automated Teller Machines (ATM) are devices used by bank customers to process account transactions. Typically, a user inserts into the ATM a special plastic card that is encoded with information on a magnetic strip. The strip contains an identifi...
11. THE IMPACT OF BANKING SERVICES ON CUSTOMER SATISFACTION
ABSTRACT
In banking, qualify of customer services plays a crucial role in the context of sustaining business growth. The relationship between a bank and its customers must be a permanent and enduring one, which needs to be maintained with good banking services. In t...
12. ASSESSMENT OF CORPORATE SOCIAL RESPONSIBILITY ON FINANCIAL PRODUCTIVITY OF MICROFINANCE BANKS
ABSTRACT
This study investigated the impact of corporate social responsibility practices on financial productivity of micro finance bank in Nigeria. The study used generalized least square multiple regression to analyze the se...
13. EXAMINING CORPORATE SOCIAL RESPONSIBILITY AS A RISK MANAGEMENT STRATEGY
ABSTRACT
This study investigated the impact of corporate social responsibility practices on risk management of mining firm in Nigeria. The study used generalized least square multiple regression to analyze the secondary data extracted from the annual reports and accounts of Jobayo minin...
14. INFORMATION TECHNOLOGY SYSTEM AND ITS EFFECTS ON THE GROWTH OF SMES IN NIGERIA
BACKGROUND OF THE STUDY
A great number of organizations around the globe are currently utilizing Information and Communication Technology (ICT), not only for cutting costs and improving efficiency, but also for providing better customer services (Irefin, Abdul-Aze...
15. COMPUTERIZATION OF CUSTOMER SERVICES IN NIEGRIAN BANKS
ABSTRACT
This write up is an attempt to throw more light on the computerization of customers services in Nigeria banks have been poor this is because customers claim that the bank services is slow and their ...
16. DESIGN AND IMPLEMENTATION OF AN OFFICE ENTERPRISE SYSTEM
Statement of Problem
Manual office systems always put pressure on people to be correct in all aspect of their work especially the Admin. With manual systems the level of service is dependent on individuals and this puts a requirement on management to run tr...
