ANALYSIS OF TOTAL QUALITY MANAGEMENT AND ITS IMPACTS ON ORGANIZATIONAL PERFORMANCE
- Project Research
- 1-5 Chapters
- Quantitative
- Simple Percentage
- Abstract : Available
- Table of Content: Available
- Reference Style: APA
- Recommended for : Student Researchers
- NGN 3000
EXCERPT FROM THE STUDY
- Total Quality Management has had numerous positive impacts on First Bank, Ikotun which include; improvement of innovative process, reduction of costs and better cost management, improvement of customer focus and satisfaction, increment of customer loyalty and retention, enhancement of market image, higher productivity and strengthening of competitive position etc.
- Management of First Bank Ikotun has a low level of involvement in the implementation of TQM.
- The challenges militating against TQM implementation in in First Bank, Ikotun include; lack of adequate understanding of the process requirement, High cost involvement to implementation process, Lack of continuous professional development, Time consumption and lack of subordinate propensity to follow procedures etc.
- The application of TQM principles in First Bank Ikotun has led to the success of their project.
- There is a relationship between Total Quality Management (TQM) and increased organizational performance.
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