AN EVALUATION OF CUSTOMER ORIENTATION OF SERVICE EMPLOYEES AND SERVICE QUALITY IN NIGERIA
- Project Research
- 1-5 Chapters
- Quantitative
- Mean and Standard Deviation
- Abstract : Available
- Table of Content: Available
- Reference Style: APA
- Recommended for : Student Researchers
- NGN 3000
EXCERPT FROM THE STUDY
Based on the finding of this study, the following conclusions were made:
- Retaining a higher percentage of existing customers is one of the benefit of customer orientation of service.
- Attracting more customers through positive word of mouth is another benefit of customer orientation of service.
- Increasing the usage rate of existing customers is also a benefit of customer orientation of service.
- Reduction in money spent on advertisement is part of the benefit of customer orientation of service.
- Increase in financial revenue is beneficial is also beneficial to customer orientation of service.
- More customer orientation creates relationship with higher service quality
- Higher service quality increases the relationship with more customer satisfaction
- More customer satisfaction increases company revenue
- Service quality increases the motivation of service employee
- More customer orientation increases quality of service thereby leading to customer retention
Related Project Materials
INFORMATION TECHNOLOGY AND SERVICES DELIVERY IN NIGERIA
ABSTRACT:- The aim of this study was to examine the role of IT in service delivery at the Tertiary hospitals in Rivers State....
DESIGN AND IMPLEMENTATION OF A SMART DEVICE THAT COUNTS THE NUMBER OF PEOPLE INSIDE A CONFERENCE HALL; AND PREVENTS PEOPLE FROM ENTERING ONCE THE ROOM HAS REACHED ITS CAPACITY
INTRODUCTION
The industrial batch counter is an electronic and electrical device that handles the counting an...
THE IMPACT OF MINIMUM WAGE FLUCTUATION ON GROWTH OF NIGERIAN ECONOMY
ABSTRACT
This research work investigates the impact of minimum wage fluctuation on growth of Nigeria economy. Determinants of labour mark...
ETHNOBOTANICAL SURVEY OF PLANTS USED FOR THE TREATMENT OF TYPHOID FEVER IN NIGERIA, AND EVALUATION OF ANTI-TYPHOID ACTIVITY OF TERMINALIA AVICENNOIDES GUILL & PERR. (COMBRETACEAE)
ABSTRACT
An ethnobotanical survey was conducted from December 2011 to April 2012 in Minna, Niger State, Nigeria. The survey was aimed at...
THE INFLUENCE OF INFORMATION SYSTEMS ON COMPETITIVE ADVANTAGE
THE INFLUENCE OF INFORMATION SYSTEMS ON COMPETITIVE ADVANTAGE
Abstract: This study aimed to inves...
ASSESSING THE IMPACT OF EARLY CHILDHOOD EDUCATION ON COMMUNITY WELL-BEING
ABSTRACT: Assessing the impact of early childhood education on community w...
THE ROLE OF FINANCIAL TECHNOLOGY (FINTECH) IN TRANSFORMING TRADITIONAL FINANCIAL MANAGEMENT
Abstract: THE ROLE OF FINANCIAL TECHNOLOGY (FINTECH) IN TRANSFORMING TRADITIONAL FINANCIAL MANAGEMENT
This research investigates the tran...
ANALYSIS OF SPATIAL DISTRIBUTION OF SELECTED SOCIAL INFRASTRUCTURE IN ZURU LOCAL GOVERNMENT, KEBBI STATE
ABSTRACT
Social infrastructure includes public primary schools (PPSs) and primary health care facilities (PHCs) which are essential in fo...
DESIGN AND IMPLEMENTATION OF A COMPUTERISED CAREER GUIDANCE INFORMATION SYSTEM
INTRODUCTION
Man in search of comfort struggle to meet up with good career and for this to be achieved, it has to be started as early as...
APHRODISIAC AND REPRODUCTIVE STUDIES ON METHANOL ROOT BARK EXTRACT OF SECURINEGA VIROSA (ROXB. EX. WILLD.) BAILL IN MALE WISTAR RATS
ABSTRACT
Securinega virosa (SV) is a widely used plant in traditional medicine. The root is used as an aphrodisiac in north western Niger...
