STAFF TRAINING & DEVELOPMENT AS A TOOL FOR HIGH EMPLOYEE PERFORMANCE IN AN ORGANIZATION
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ABSTRACT
Most banks in Ikeja in Nigeria, in recent years are facing the challenges of labour turn over due to lack of job training of their employees. More so, most banks in Ikeja keep downsizing their employees and recruiting new ones as a result of changes in their services and work processes driven by technological trends and competitive environment. Therefore, it is logical for employees to keep changing their methodologies, thus giving room for continuous training and development. The objective of this study was to examine whether employees’ training and development enhances work efficiency in Zenith bank in Ikeja and aimed at finding out the adequacy of training and development programme provided to the staff of Zenith bank. Primary data were used for the study, which were generated through the use of questionnaires. The study is a descriptive research method and adopted the system theory. To guide the study, three research questions and hypotheses were posed. The study took a sample of 154 respondents from a population of 250 from the total population of staff in Zenith bank, Ikeja, used as case study. The study also reveals that inadequate skilled personnel, equipment and gross corruption especially on the part of health workers gravely affect the performance of Zenith bank. The study therefore concluded that for training and development to have significant impact on organizational performance, employees need to be motivated during training programs. It was recommended that organization should introduce reward system for outstanding performance so as to motivate employees to always put in their best during each training session.
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