IMPACT OF ICT ON THE JOB PERFORMANCE OF WORKERS IN SELECTED TERTIARY INSTITUTIONS
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Abstract
The study examined the Impact of Information and Communication Technology on the workers in in Tertiary Academic Institutions in Anambra State, Nigeria. The study was set to examine the impact of Information and Communication Technology on record keeping, communication, monitoring and evaluation, staff development, maintenance of discipline, decision making process, maintenance of facilities, conducts of examinations and presentation of results in tertiary academic institutions in Anambra State. Survey research method using questionnaire was adopted for the data gathering. The research sample consisted of Deans of faculty/School Directors, Heads of Departments, Directors of Management Information Service, Staff of Faculty/School, and total (100) respondents from the four selected tertiary institutions in Anambra state. Purposive sampling method was used in selecting the respondents. Data collected were analyzed using simple descriptive statistics and Likert scale. Findings from the study revealed that ICTs such as computers perform the role of aiding school administration and data management in the area of record keeping and retrieval with a mean of 3.91. However, respondents disagreed that through Circuit Camera Television (CCTV), the workers in in tertiary Institutions in Anambra State monitored and evaluated staff in the discharge of their duties with mean score of 2.05 which means that the workers in inthe four selected tertiary institutions did not ensure ICT compliance in monitoring and evaluation. However, the result also revealed respondents disagreed that through E- learning platform, the workers in this institutions developed staff capacity with mean score of 2.97. They also disagreed that through ICT facilities management encouraged the use of ICT support services for orientation of newly employed staff in the institutions with mean score of 2.94. This means that management are yet to utilize the potentials of ICT for staff development purpose. Eight null hypotheses were tested, out of which three (3) were retained while five (5) rejected. The study concludes, based on the hypotheses tested, that ICT has great impact on the smooth running of the tertiary academic institutions in Anambra State in respect of record keeping and retrieval, communication and staff development. The study recommends that the management should ensure ICT compliance to both academic and non-academic staff and students‟ for quality assurance of the tertiary institutions. Also, the management should encourage the application of ICT (such as computer) in examination conduct, script marking and result to be released on-line. This will ensure timely release of students‟ result and storage of data as well as ease staff workload.
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