AN APPRAISAL OF THE ROLES AND POSITION OF CONFIDENTIAL SECRETARIES IN THE CIVIL SERVICE
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- Recommended for : Student Researchers
- NGN 3000
Abstract
In an organisation, secretaries, in addition to the roles enumerated above, attend to administrators, staffs, customers. These categories of persons attended to by secretaries are referred to, in this research, as customers in a general sense. Customers are those who receive the an organisation’ services from secretaries. For the present study the term “secretary” refers to any person who possesses a mastery of stenography, word-processing, and computer operations skills. In an organisation, this means specifically that the secretary must cover those aspects of service like attending to the needs of customers and is expected to perform to standards that are precise and measurable so that customers can judge by themselves whether or not their expectations are being met.
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