ELECTRONIC BANKING AS AN AID TO COMMERCIAL BANK OPERATIONS IN NIGERIA
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Abstract
This study examines critically Electronic Banking as an Aid to Commercial Bank Operations in Nigeria, using first bank as a case study. Electronic banking (e-banking) has brought about a revolution in the functioning of banks as it offers major opportunities to banks and their customers. This has made the transition to electronic banking a necessity for banks in order to be viable. Despite its benefits, developing countries still lag behind in the adoption of electronic banking. Due to emergence of global economy, e-business has increasingly become a necessary component of business strategy and a strong catalyst for economic development. E-banking has become popular because of its convenience and flexibility, and also transaction related benefits like speed, efficiency, accessibility, etc. The customers (respondents) perception is that e-banking provides convenience and flexible advantages. It also provides transaction related benefits like easy transfer, speedy transaction, less cost and time saving. The researcher used primary and secondary methods of data collection to gather the needed data. Through the cluster sampling technique, data was collected by means of questionnaires from 40 First Bank officers and the result shows that First Bank electronic banking guidelines are in line with the CBN electronic banking guideline. The bank has an effective electronic banking system which has improve its customer’s relationship and satisfaction. To this end, It is recommended that the bank information technology training programme should be encourage among the staff of First Bank, necessary legal codes banking should be established in order to enhanced growth of the industry.
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