APPRAISING USERS’ SATISFACTION LEVEL OF FACILITIES MANAGEMENT SERVICES IN CONDOMINIUM APARTMENTS
- Project Research
- 1-5 Chapters
- Abstract : Available
- Table of Content: Available
- Reference Style: APA
- Recommended for : Student Researchers
- NGN 5000
ABSTRACT
Increased urbanisation in Lagos State has brought about the challenges of inadequate housing for individuals and the State as a whole. This research study aimed at appraising users' satisfaction level on facilities management services provided in typical condominium apartments in Lagos State with a case study of Egerton Place Estate at Lekki, Lagos State. The research study identified some research questions which answers were provided for subsequently. Some of the research questions asked are: What are the service quality dimensions in managing condominium apartments? Are the residents satisfied or dissatisfied with the services? These questions were answered with the aid of a structured questionnaire in which out of the fifty eight residents administered to, forty of the questionnaires were retrieved and used for the analysis thereafter. The analysis was done using software called SPSS for the frequency distribution and a SERVQUAL Model for the ranking of the indicators listed in the sample questionnaire and ranked according to their mean item score respectively. Findings show that majority of the respondents expected more but their perceptions were moderate and also majority of the respondents are willing to spread the word-of-mouth about the Estate to prospective customers and will recommend the Estate Developer Company to their friends and others. The research therefore recommends that: improvement should be standardised in the services provided to meet with the world standard of facilities/services provision and facilities management service providers should always identify the most expected service(s) and understand the psyche of the users in order to meet their required satisfaction rather than devoting resources to least expected facilities or services.
Related Project Materials
PSYCHOSOCIAL FACTORS AS PREDICTORS OF MARITAL STABILITY AMONG MARRIED WOMEN IN PRIVATE UNIVERSITIES
ABSTRACT
This study examined the psychosocial factors as predictors of marital stability among married women in private universities in O...
FACTORS RESPONSIBLE FOR LOW ENROLLMENT OF STUDENTS IN CHEMISTRY EDUCATION IN COLLEGES OF EDUCATION
Abstract
This research work is a survey of Factors Responsible for low Enrolment of Student in Chemistry Education in En...
APPLICATION OF NEW MEDIA IN JOURNALISM PRACTICE
ABSTRACT
The aim of this study was to determine application of new media in Radio Niger, Minna. The study adopted survey...
AWARENESS AND UTILIZATION OF ONLINE PUBLIC ACCESS CATALOGUE (OPAC) BY UNDERGRADUATE STUDENTS IN FEDERAL UNIVERSITY DUTSINMA LIBRARY, KATSINA STATE, NIGERIA
ABSTRACT
OPAC refers to information retrieval system composed of database of bibliographic records describing the books and other materia...
EVALUATING CRIME CONTROL AND REHABILITATION PROGRAMMES IN KIRIKIRI AND KUJE PRISONS
Background to the Study
Generally, news of crime and criminal acts elicit different reactions from the people. Sometimes people are intri...
BENEFITS OF EARLY CHILDHOOD EDUCATION IN REDUCING ABSENTEEISM
ABSTRACT: This study explores the benefits of early childhood education (ECE) i...
MAPPING GROUNDWATER POTENTIALS OF BOSSO AND ENVIRONS, NIGER STATE, NIGERIA
ABSTRACT
The scarcity of water in Bosso Local Government Area of Niger State warrants for a detailed investigation of the groundwater pot...
DETERMINANT OF INTERNAL CONTROL SYSTEM EFFECTIVENESS IN A MANUFACTURING COMPANY
ABSTRACT
The study sought to determine the effect of internal control system on financial performance o...
CAUSES AND EFFECT OF DIVORCE AND FAMILY ORGANIZATION
ABSTRACT
This project work deal with effect of divorce and family organization on the academic performa...
THE EFFECT OF AGING POPULATIONS ON FIDUCIARY ACCOUNTING SERVICES
THE EFFECT OF AGING POPULATIONS ON FIDUCIARY ACCOUNTING SERVICES
The study aims to (1) investigate the impact of aging p...
