COMPETENCY REQUIRED OF SECRETARIES IN SELECTED BUSINESS ESTABLISHMENT (A CASE STUDY OF FIRST BANK OF NIGERIA PLC OKPARA AVENUE ENUGU)
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ABSTRACT
This research is aimed at identifying competencies required by secretaries in First Bank Nigeria Plc., Enugu. In carrying out the study, questionnaires were developed and administered on secretaries and their bosses in First Bank Nigeria Plc., Enugu. After the analysis of the data, the following were found, competency required of secretaries include sound judgment, tactfulness, resourcefulness, good communication skiill and organizing ability.
The study also found out that modern technology has positive effect on the competence requirement of compete secretaries and managers. It was also found that secretaries have positive impact on organizational effectiveness and efficiency.
The following recommendations were made: Secretaries should be sent on regular training programmes and seminars especially where required competence is lacking, there should also be constant appraisal to maintain the competence required of secretaries.
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