THE IMPACT OF HUMAN RELATION SKILLS ON THE JOB PERFORMANCE OF SECRETARIES: A CASE STUDY OF SOME SELECTED BANKS IN AUCHI
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ABSTRACT
The purpose of this study is to investigate human relations skills in the job performance of secretaries with new Nigeria bank, Auchi Community bank all in Auchi as case study. Questionnaire were used to collected data from a total of fifty respondents made up of twenty-five official staff and twenty-five non official staff of the bank covered. The simple percentage method was used in analyzing the data collected from the respondents based on the responses from the questionnaires. This study revealed that good human relation is a motivator of workers towards job performance and productivity. It also revealed that there is no positive relationship if there are no good human relations. Since situations some times change, if good human relations are not done in the bank, there will be difficulties in getting the best out of the workers. Based on the study of the findings, appropriate recommendations were made.
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