0704-883-0675     |      dataprojectng@gmail.com

THE EFFECT OF QUALITY SERVICE DELIVERY ON CUSTOMERS PATRONAGE IN FIRST BANK PLC, KADUNA

  • Project Research
  • 1-5 Chapters
  • Abstract : Available
  • Table of Content: Available
  • Reference Style: APA
  • Recommended for : Student Researchers
  • NGN 5000

ABSTRACT

This research work revealed the effect of quality service delivery on customers’ patronage in First Bank Plc, Kaduna. The bank has failed to take note of the importance of customers satisfaction and cost of banking service is high in the sense that there is high interest rate on loan and time spend in transacting business in the bank is longed. The main objective of the study is to find out the types of service offered by first bank to their customer and evaluating if the service guarantee the satisfaction of the customer. The methodology used in gathering data for the research work was the interview and questionnaire method were used. The finding of this research work was discovered that workers are satisfied with their present level of work and the customers are always right in first bank. It was concluded that a bank which produce and rendered good service efficiently would embrace the patronage of the public, even when a bank produced good service but desired the patronage of its customer. And it also recommended that management should ensure that the legal right and supplementary benefit of the staff are met on the best of their capacity. And they should improve on their service rendered to their customer so that more information would be given to customer on issues like loans, acquisition, and overdraft.





Related Project Materials

An Assessment of the Prevalence of Substance Abuse Among University Students in Niger State

Background of the Study

Substance abuse among university students is a growing concern worldwide, affecting academic performance, mental...

Read more
An Evaluation of Nurses’ Involvement in Mental Health Screening for Elderly Patients at Federal Medical Centre, Sokoto

Background of the Study

Mental health disorders, including depression, anxiety, and cognitive decline, are common among elderly patients...

Read more
THE IMPACT OF PERSONALIZED MARKETING ON CUSTOMER SATISFACTION

THE IMPACT OF PERSONALIZED MARKETING ON CUSTOMER SATISFACTION

This study aimed to determine the impact of personalized marketing on custo...

Read more
THE IMPACT OF TRAINING AND DEVELOPMENT ON EFFECTIVE PERFORMANCE OF WORKERS IN THE PUBLIC SECTOR (A STUDY OF NIGERIA PORTS AUTHORITY)

ABSTRACT

This study examines the impact of Training and development on effective performance of workers in the public se...

Read more
THE ORGANIZATION OF AFRICAN UNITY AND CONFLICT MANAGEMENT IN THE NIGERIAN CIVIL WAR

Introduction

The founding of the Organization of African Unity in May, 1963 ended the rivalry among short-lived African...

Read more
FEDERALISM AND NATION-BUILDING IN NIGERIA: CHALLENGES AND PROSPECTS

Abstract

This study is on federalism and nation building: the challenges and prospect. The total population for the stud...

Read more
AN ASSESSMENT OF THE LEGAL FRAMEWORK OF THE ROLE OF LEGISLATURE IN NIGERIA’S BUDGET PROCESS

Background to the Study

Government budget refers to a country’s financial plan encompassing revenue and expenditur...

Read more
ANTI-DIARRHOEAL AND SUBCHRONIC TOXICITY STUDIES ON METHANOL STEM BARK EXTRACT OF IRIVINGIA WOMBOLU VERMOESEN (IRVINGIACEAE) IN LABORATORY ANIMALS

Abstract

Irvingia wombolu is one of the herbal plants used as food for its nutritional values. It is also used as medicinal plant in the...

Read more
EVOLUTION AND RESEARCH TRENDS OF CONTAINER SHIPPING

ABSTRACT

The shipping industry was transformed by the expansion of international trade and technologica...

Read more
The effect of Muhammadu Buhari’s Next Level Agenda on rural development in Kankara, Katsina State

Background of the Study
Muhammadu Buhari’s administration launched the "Next Level Agenda" in 2019, focusin...

Read more
Share this page with your friends




whatsapp