ABSTRACT
This research work revealed the effect of quality service delivery on customers’ patronage in First Bank Plc, Kaduna. The bank has failed to take note of the importance of customers satisfaction and cost of banking service is high in the sense that there is high interest rate on loan and time spend in transacting business in the bank is longed. The main objective of the study is to find out the types of service offered by first bank to their customer and evaluating if the service guarantee the satisfaction of the customer. The methodology used in gathering data for the research work was the interview and questionnaire method were used. The finding of this research work was discovered that workers are satisfied with their present level of work and the customers are always right in first bank. It was concluded that a bank which produce and rendered good service efficiently would embrace the patronage of the public, even when a bank produced good service but desired the patronage of its customer. And it also recommended that management should ensure that the legal right and supplementary benefit of the staff are met on the best of their capacity. And they should improve on their service rendered to their customer so that more information would be given to customer on issues like loans, acquisition, and overdraft.
ABSTRACT
This study examines the security implications of communal land disputes in Tiv-land, using four (4) LGAs, n...
Background of the study
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ABSTRACT
The work examined the impact and effectiveness of judicial proceeding and democratic governanc...
Abstract: THE IMPACT OF FUND ACCOUNTING FOR SOVEREIGN WEALTH FUNDS
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Manufacturing companies are the main instrument for rapid growth, structural change and economic sufficiency of...
ABSTRACT
The colonial administration of the pre-independence era in Nigeria used traditional authorities on large scale...
ABSTRACT
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THE ROLE OF INFORMATION SYSTEMS IN MARKETING STRATEGIES
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ABSTRACT
Organizations have unique materials which is peculiar to their operations. In manufacturing sector, it is a ver...
ABSTRACT: This study examines the role of micro-credentials in enhancing vocational resumes, focusing on their impact on employability and car...