OFFICE COMMUNICATION SKILLS AND ORGANIZATION PERFORMANCE IN THE BANKING INDUSTRY IN RIVERS STATE
- Project Research
- 1-5 Chapters
- Abstract : Available
- Table of Content: Available
- Reference Style: APA
- Recommended for : Student Researchers
- NGN 5000
ABSTARCT
This study was carried out on office communication skills and organization performance in the banking industry using First Bank Plc. Rivers State as case study. To achieve this, three significant research objectives were formulated. The survey design was adopted and the simple random sampling techniques were employed in this study. The population size comprise of staff of First Bank Plc. Rivers State. In determining the sample size, the researcher conveniently selected 119 respondents while 110 were received and 100 were validated. Self-constructed and validated questionnaire was used for data collection. The collected and validated questionnaires were analyzed using frequency tables and percentage, and mean and standard deviation. The result of the findings reveals that effective communication have a significant impact on organizational performance. The findings also revealed that there are variety of communication techniques that enhances workers performance in an organization, among which include; good listening ability, nonverbal communication, friendliness, clarity and concision, open-mindedness, respect, empathy, and positive body language. Furthermore, the study showed that he factors which affects effective communication in an organization are; cultural diversity, misunderstanding of message, emotional differences, educational and intellectual differences, among others. In regard to the findings, the study recommends that for effective and efficient organizational performance, management must embrace; more clarity of ideas before communicating; better understanding of the physical and human environment when communicating; purpose of communication must be thoroughly analyzed.
Related Project Materials
EFFECTS OF 7E-LEARNING CYCLE MODEL ON ACADEMIC PERFORMANCE OF STUDENTS IN BIOLOGY
Background of the Study
Education is one of the tools that may be used to deal with the issues that will be faced in the...
The Role of Artificial Intelligence in Enhancing Fraud Detection During Audits: A Case Study of Deloitte Nigeria
Background of the Study
Artificial intelligence (AI) is revolutionizing the auditing landscape by enabl...
The effect of educational media on semantic awareness in Igbo among primary school children in Enugu
Background of the study
Educational media has emerged as a transformative tool in early language learning, particularly in...
The Impact of Ethical Accounting Practices on SME Sustainability in Nigeria: A Study of Small Businesses in Lagos State
Background of the Study
Ethical accounting practices are essential for the long-term sustainability of SMEs, as they ensure...
An Appraisal of Hashtag Usage on Nigerian Phonology: A Study of Twitter Trends
Background of the Study
Hashtags on Twitter have evolved into potent linguistic symbols that influence not only semantics...
The Challenges of Implementing Financial Record-Keeping in Small Businesses: A Study of Retail Shops in Kwara State
Background of the Study
Financial record-keeping is an essential component of effective business management, enabling ow...
An Investigation into Factors Affecting Childhood Immunization in Lagos State
Background of the Study
Childhood immunization is a cornerstone of public health, significantly reducing the burden of infectious disease...
AN INVESTIGATION INTO THE PROBLEMS OF SMALL AND MEDIUM ENTERPRISES IN NIGERIA
BACKGROUND OF THE STUDY
Generally speaking, small and medium-sized businesses (also known as SMEs) are...
An Appraisal of the Role of Environmental Sanitation in Controlling Disease Outbreaks in Bauchi State
Background of the Study
Environmental sanitation plays a crucial role in controlling disease outbreaks, particularly those related to wat...
Predicting High Stress Regions in a Microstructure using Convolutional Neural Networks
Abstract
Origins of failure are often driven by localizations in material response due to the applied stress/strain state. These stress &...
