0704-883-0675     |      dataprojectng@gmail.com

IMPLICATION OF ELECTRONIC BANKING AND CUSTOMERS’ SATISFACTION IN NIGERIA BANKS

  • Project Research
  • 1-5 Chapters
  • Abstract : Available
  • Table of Content: Available
  • Reference Style: APA
  • Recommended for : Student Researchers
  • NGN 3000

ABSTRACT

The main focus of this study is to examine  impact of e-banking on customers’ satisfaction using Access bank Plc Jos, Plateau State as case study. The study also identified the various types of electronic banking, established the level of satisfaction of customers given the usage of electronic banking services identified the challenges facing effective implementation of electronic banking system in Nigeria; and proffer solutions to the identified challenges of electronic banking in Nigeria.The study adopted a survey research design and with the aid of convenient sampling techniques, thirty-six (36) participants were selected who are staff in Access bank Plc Jos, Plateau State  was enrolled for the study. A well structured questionnaire was issued to the respondent of which a total of Thirty (30) responses were received and validated for the study. Data was analyzed using simple percentage as well as frequencies and table. Hypothesis test was conducted using Pearson Correlation and Regression statistical tool (SPSS v.2.3). Findings from the study revealed that E -banking was adopted by banks so as to improve their service delivery, decongest queues in the banking hall, enable customers withdraw cash 24/7, aid international payment and remittance, track personal banking transaction, request for online statement, or even transfer deposit to a third party account. However the challenges facing effective implementation of electronic banking system in Nigeria Epileptic power supply, Network  failure leads to deficiencies in infrastructures such as ATMs, computers etc which slows down the rate of electronic transactions, dominance of cash transaction in the economy, fraud susceptibility, security risk and privacy issues, low level of customer awareness and phishing attacks and government laws. The study therefore recommends that Awareness should be carried out in order to sensitize the citizens about e-payment services, banks should improve customer information security, banks should ensure regular servicing of their ATM’s and establish relationship with telecommunication service providers in order to enhance efficient electronic banking.





Related Project Materials

DATA MINING TECHNIQUES IN ANALYSIS OF STUDENT COURSE OF STUDY

Abstract

 

Data mining has a great deal of attention in the information industry in recent year due to th...

Read more
CAUSES AND EFFECTS OF DROPOUT AMONG UNDERGRADUATES IN NIGERIA: A CASE STUDY OF LAGOS STATE

1   BACKGROUND TO THE STUDY

Education is an instrument for developing the nation. It is also...

Read more
FORENSIC SPECIALISTS' COMPUTERIZED SECURITY AND CONTROL SYSTEM

ABSTRACT

Forensic specialists' computerized security and control system was carried out in the research. Q...

Read more
THE IMPACT OF INTERNAL CONTROL AND MORNITORING SYSTEM ON FIRM'S PERFORMANCE. A CASE STUDY OF SOKOTO CEMENT

ABSTRACT

This research work “the impact of internal control and mornitoring system on firm's...

Read more
THE CHALLENGES OF THE INTERNET IN TODAY'S NIGERIA BUSINESS ENVIRONMENT

Background of the study

A stud...

Read more
DESIGN AND CONSTRUCTION OF JOURNAL BEARING DEMONSTRATION RIG

ABSTRACT

The journal bearing demonstration rig is an apparatus which is used to study how pressure would vary around the section of a jou...

Read more
EFFECT OF INSTRUCTIONAL MATERIAL ON ACADEMIC ACHIEVEMENT OF ENGLISH STUDENTS IN SECONDARY SCHOOLS

ABSTRACT

This study was carried out to effect of instructional material on academic achievement of Engl...

Read more
DESIGN AND CONSTRUCTION OF AN INTRUDER DETECTOR FOR OFFICE AND HOME USE

Background of Study

Environmental, home and office security against intruders has become a thing of ind...

Read more
THE ROLE OF BUDGETING IN STRATEGIC PLANNING

THE ROLE OF BUDGETING IN STRATEGIC PLANNING

 

The objectives of this research are to: (1) investigate how budgeting integr...

Read more
EVALUATION OF THE PROVISION AND MANAGEMENT OF FACILITIES IN SECONDARY SCHOOLS IN ZARIA EDUCATION ZONE, KADUNA STATE, NIGERIA

ABSTRACT

The study was on the evaluation of the provision and management of facilities in secondary schools in Zaria Education Zone, Kadu...

Read more
Share this page with your friends




whatsapp