0704-883-0675     |      dataprojectng@gmail.com

INFORMATION TECHNOLOGY AND CUSTOMER'S LOYALTY IN THE SERVICE INDUSTRY

  • Project Research
  • 1-5 Chapters
  • Abstract : Available
  • Table of Content: Available
  • Reference Style: APA
  • Recommended for : Student Researchers
  • NGN 3000

ABSTRACT

This study was carried out to examine information technology and customer's loyalty in the service industry using Ecobank Uyo, Akwa Ibom State. Specifically, the study examined To find out if there is any significant relationship between Information Technology and service delivery.the study also, ascertain the influence of Automated Teller Machine on customer loyalty in Ecobank of Nigeria Plc.and examine how Electronic fund transfer affects customer loyalty in the banking sector. The study further, find out how mobile Banking affects customers loyalty of Ecobank of Nigeria Plc branches in uyo.the study, Identify problems militating against quickteller implementation in Ecobank.lastly,the study suggest measures on Information Technology implementation. In Akwa Ibom State. The study employed the survey descriptive research design. A total of 30 responses were validated from the survey. From the responses obtained and analyzed, the findings revealed that there is a significant relationship between Information Technology and service delivery.also, Automated Teller Machine  has influence on customer loyalty in Ecobank of Nigeria Plc.lastly, Electronic fund transfer affects customer loyalty in the banking sector. The study recommend That organizations, especially Ecobank, should improve on their use of information technology in other to retain their customers.and also,that Ecobank should improve on their brand as a favourable corporate image can boost sales





Related Project Materials

IMPACT OF INFORMATION AND COMMUNICATION TECHNOLOGY IN TODAY’S BUSINESS ENVIRONMENT

Abstract

The researcher aim at knowing the detail of office information  an communication system &...

Read more
STRATEGIES FOR IMPROVING RETENTION RATES IN TECHNICAL SCHOOLS

ABSTRACT: This research investigates strategies for improving retention rates in technical schools, focusing on the factors that contribute to...

Read more
AN ASSESSMENT OF READERS PERCEPTION OF THE IMPORTANCE AND ROLE OF CARTOONS IN NIGERIA NEWSPAPER

ABSTRACT

The broad objective of the study is focused on  readers perception of the importance and...

Read more
DESIGN AND IMPLEMENTATION OF CAR RENTAL AND TRACKING SYSTEM

Statement of the Problem

In an organization running a car rental service, the process for searching client details is sl...

Read more
THE LEVEL OF COMMUNITY PARTICIPATION IN THE CONSERVATION OF NATURAL RESOURCES

Abstract

This study was carried out on the level of community participation in the conservation of natural resources. in...

Read more
A SURVEY OF TEENAGE PROBLEMS IN NIGERIAN SECONDARY SCHOOLS

BACKGROUND OF THE STUDY

The problems the average teenage or youth in secondary schools in Nigeria has r...

Read more
ASSESSMENT OF THE EXTENT OF UTILIZATION OF e-MARKETING APPLICATION BY SMALL AND MEDIUM ENTERPRISES IN SOUTH EASTERN STATES OF NIGERIA

ABSTRACT

The need for small and medium scale enterprises to utilize Information and Communication Technology ( ICT) applications to boost...

Read more
SMALL SCALE FISHERIES IN NIGERIA: BENEFITS TO HOUSEHOLDS, THE ROLES OF WOMEN, AND OPPORTUNITIES FOR IMPROVING LIVELIHOOD

Abstract

This study was carried out on small scale fisheries in Nigeria. In the past three and a half a century since f...

Read more
AN EXAMINATION ON THE REDUCTION OF OIL SPILLAGE USING WOOD PLASTIC COMPOSITE FROM SAW DUST, WHITE SAND AND LOW DENSITY POLYETHYLENE WASTE

​​​​​​BACKGROUND OF STUDY

Composite is the mixture of a matrix and a reinforcement, which when combined...

Read more
STRATEGIES FOR GENERATING REVENUE FOR PUBLIC LIBRARIES IN NIGERIA (A CASE STUDY OF NATIONAL LIBRARY KADUNA)

ABSTRACT

A library is an organized collection of sources of information and similar resources, made accessible to a...

Read more
Share this page with your friends




whatsapp