An examination of the use of technology in local government administration in Kumbotso Local Government Area, Kano State
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Chapter One: Introduction
1.1 Background of the Study
In recent years, the integration of technology in governance has transformed the way local governments deliver services, communicate with citizens, and manage administrative functions. In Kumbotso Local Government Area (LGA), Kano State, the use of technology in local government administration has become an increasingly important focus. Technology offers potential solutions to address challenges such as inefficient service delivery, poor communication channels, and limited access to information. Through the adoption of digital platforms for e-governance, geographic information systems (GIS) for urban planning, and technology-driven public service management, Kumbotso LGA aims to enhance transparency, accountability, and citizen participation in governance (Gambo & Ahmed, 2023). However, the application of technology in local government administration also presents challenges, including inadequate infrastructure, limited technical skills among local government employees, and financial constraints (Dikko & Ibrahim, 2024). This study seeks to examine the role of technology in local government administration within Kumbotso LGA, assessing the extent to which digital tools have been integrated and their effectiveness in improving administrative functions.
1.2 Statement of the Problem
While the potential of technology to improve local government administration in Kumbotso LGA is widely recognized, several challenges hamper its full implementation. Issues such as limited technical capacity, insufficient funding, and a lack of digital literacy among employees and citizens have hindered the successful integration of technology into governance. This study aims to explore how technology is currently used in Kumbotso LGA and evaluate its effectiveness in improving local government administration.
1.3 Objectives of the Study
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To examine the role of technology in local government administration in Kumbotso LGA.
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To evaluate the effectiveness of digital platforms in improving service delivery in Kumbotso LGA.
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To identify the challenges faced in the adoption and implementation of technology in Kumbotso LGA.
1.4 Research Questions
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How is technology currently used in the administration of Kumbotso LGA?
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What impact has the use of technology had on service delivery in Kumbotso LGA?
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What challenges hinder the adoption of technology in local government administration in Kumbotso LGA?
1.5 Research Hypothesis
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The use of technology in Kumbotso LGA has significantly improved the efficiency and transparency of local government administration.
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Limited technical capacity and infrastructure are the primary barriers to the effective use of technology in Kumbotso LGA.
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The implementation of e-governance platforms has increased citizen participation and satisfaction with local government services in Kumbotso LGA.
1.6 Significance of the Study
This study is significant as it will provide insights into how local governments in Nigeria can harness technology to improve governance, enhance public service delivery, and promote greater civic engagement. The findings will be beneficial to local government authorities, policymakers, and development practitioners seeking to enhance the efficiency and effectiveness of local governance through technological integration.
1.7 Scope and Limitations of the Study
The study will focus on the use of technology in local government administration within Kumbotso LGA, Kano State. Limitations include the potential difficulty in obtaining comprehensive data due to confidentiality concerns and limited access to records of technological initiatives implemented by the local government.
1.8 Operational Definition of Terms
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E-Governance: The use of digital technologies by local governments to provide public services and communicate with citizens.
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Geographic Information Systems (GIS): Technology used for mapping, analyzing, and managing data related to geographic locations, often employed in urban planning and service delivery.
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Digital Literacy: The ability to use digital tools and platforms effectively for tasks such as communication, information retrieval, and problem-solving.
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