The Effect of Employee Training and Development on Organizational Productivity in United Bank for Africa, Plateau State
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Background of the Study
Employee training and development (T&D) are fundamental to enhancing workforce efficiency, skill acquisition, and overall organizational productivity. Companies that invest in training programs often experience improved employee performance, job satisfaction, and operational efficiency (Obiora & Ekong, 2024). United Bank for Africa (UBA), one of Nigeria’s largest financial institutions, recognizes the importance of continuous employee development to remain competitive in the banking sector.
In Plateau State, UBA faces operational challenges, including evolving financial regulations, technological advancements, and customer service expectations. Adequate training programs can equip employees with the necessary skills to adapt to these challenges, but the actual impact of these initiatives on productivity remains unclear. This study seeks to analyze how training and development influence employee performance and organizational efficiency at UBA.
Statement of the Problem
Despite significant investments in training programs, some organizations struggle with measuring their effectiveness in improving productivity. Employees may receive training but fail to apply new skills due to workplace constraints, lack of motivation, or poor implementation strategies (Ajayi, 2023). In UBA, Plateau State, assessing the link between training programs and overall productivity is crucial for enhancing organizational performance.
Objectives of the Study
- To evaluate the training and development programs at UBA, Plateau State.
- To assess the impact of employee training on organizational productivity.
- To identify challenges in implementing effective training programs.
Research Questions
- What training programs does UBA implement in Plateau State?
- How does employee training affect organizational productivity?
- What challenges hinder the effectiveness of training programs?
Research Hypotheses
- Employee training has a significant positive effect on organizational productivity.
- Employees with access to continuous training perform better than those without.
- Ineffective training implementation negatively affects productivity.
Scope and Limitations of the Study
This study covers UBA’s training programs in Plateau State from 2023 to 2025. Limitations include differences in employee learning capabilities and external economic factors that may influence productivity.
Definitions of Terms
- Employee Training: Programs designed to enhance employees' skills and knowledge.
- Organizational Productivity: The efficiency of an organization in achieving its goals.
- Workplace Development: Initiatives that improve employees' professional growth and performance.
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