DESIGN AND IMPLEMENTATION OF ELECTRONIC TICKETING SYSTEM
- Project Research
- 1-5 Chapters
- Abstract :
- Table of Content:
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- Recommended for : Student Researchers
- NGN 3000
Background of the Study
In the advanced world like China, Britain, Australia and the United State of America, ticketing system are usually automated with the use of internet and e-commerce. Smart cards are usually used to make payment and ticket generated after. The use of electronic ticketing system has increasingly helped to address the problem of long queue and time wastage problem.
An electronic railway ticketing system is a computerized system that is designed to collect, store and retrieve information as well as conduct transactions related to passengers and trains. The idea behind a web-based railway ticketing and payment system was originally designed and incorporated by airlines operators.
E-tickets or card indicates that its holder has right to a specified service, right or consideration. Electronic tickets (e-tickets) give evidence that their holders have permission to enter a place of entertainment, use a means of transportation, or have access to some internet services (Wee Kim Li, 2007). E-ticket system is an easy and quick way to pay for train services. Electronic ticketing is a way of documenting sale, checking ticket usage and accounting for a passenger's transportation without the traditional usage of paper “value their e-tickets ubiquitously. Railway ticketing system is an essential system designed to address the problem of long queue and unnecessary time wastage associated with railway ticketing. Ticket counter is generally associated with long queue; the problem is so clear and visible that it demands an urgent step in addressing the situation. Aside from the problem of long queue and time wastage, passengers also experience stress and frustration. Reasons for the long queue that is associated with the traditional railway ticketing includes the limited counters available to deal with passengers at peak time and transaction time (the time it takes the person at the service point to issue ticket and handle the "change" problem).
Making payment online saves time as payment can be made anytime around the world. It also gives the railway corporation insight into what logistics will be needed for each journey. The aim of the system is to make railway ticketing quick, easy and less frustrating. The system attempts to reduce the service time of checking route and obtaining train ticket.
The System will make it possible for railway customers to manage their payment electronically, and the administrators to work on the databases in a user friendly manner. The customers are to register online before getting access to the database. Once a user is registered, the user has an account which the user can use for query. The user can check availability of railway service for a particular day, make payment and print the electronic ticket. The user account will contain adequate information about the user entered during the registration and will also allow the user to get access to his previous transactions, make enquiry about the travel fare, check availability of seats, make payment and update his account. The railway administrator is required to login using an administrative password, once the password is authenticated, the administrator will have access to register another administrator, modify all the information stored in the database of the system. The information stored in the database will include; description of the train stoppages attributes and statistics of stations, and physical description of coaches, all the reservations that have been made, etc.
Statement of the Problem
The current system that the railway corporation make use of is an internal system (counter system). The counter system can only service all customer need from one point. Passengers will have to go to the counter in order to make enquiry, check train schedule and purchase their travel pass. The passengers will have to stay on the queue for long hour before been attended to. This counter system of attending to customers gave rise to a number of problems, some of which are;
- Inefficient customer service which leads to long queue during peak period (productive time is wasted on the queue).
- Business manager lacks the capacity to pro real time information.
- Poor financial management.
- No customer database.
Aim and Objectives of the Study
The aim of the project work is to develop a system that will handle railway ticketing process electronically. This is achieved by the following objectives;
- To analyze the existing system and determine its weaknesses.
- To design a system that allows railway passengers to check train service availability and obtain ticket electronically.
- To design a system that will reduce the cost of management associated with railway ticketing.
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