DESIGN AND IMPLEMENTATION OF AN ONLINE HOTEL RESERVATION SYSTEM WITH PAYMENT INTEGRATION
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INTRODUCTION
Hotel Management System operates a global online hotel reservation system for business and leisure travelers. To compete with the international e-marketplace, a great deal of attention should pay towards the optimization of user requirements to generate recommended hotel alternatives. In general sense, hotel management is the way of maintaining different activities of a hotel where a number of staffs are engaged to perform a number of these activities. At first let us take a glance to an ordinary hotel. For hiring a room in this type of hotel, the client needs to meet with the receptionist to collect the information of hotel facilities. After that he is to fill up the pro forma provided by the hotel authority, then he has to pay the defined amount of money and is offered room key for his/her rented room. He/she is then finishes the formalities a reception zone through these undergoing customs. But client always wants greater privacy and reliable security.
The Hotel Industry like any other business opens up socio-economic opportunities for both owner and customer. It has the function of providing hospitality services to customers. These customers can be travelers, foreigners, businessmen, tourists, visitors, etc. Customers are mostly constrained in trying to get a room to pass the night, as the usual practice is to look for a hotel when you have arrived in the particular location, walk in and find out whether there is a vacant room. In the case that there is no vacant room, you have to move to next closest hotel to enquire once more. So what happens if you move around sometimes very late in the night in search of a room and all close by hotels are fully booked? Other times you may be lucky to have the contact number of the hotel to reach them to book for a room. But do the hotel attendants really ensure to keep a room for you? You would be lucky to go and get a room booked for you. They are quick to serve those who walk in rather than those who may get access to them on phone to book a room. On other times too, if you have friends or family members in the area you want a room booked, they have to go and do the checking for you. There is no system in place that bonds the hotel and the customer that the customer has actually booked a room and for that matter he is guaranteed a room. This can make customers really stranded especially if it is getting late in the night. The study therefore aimed at developing an online hotel reservation system to enable customers’ book for whatever they need from wherever location they are before lodging into the hotel. The system is to allow for easy access and retrieval of information and reporting. With such a system in place, Le Meridian Hotel would be more competitive in Nigeria and across Africa.
1.2 OBJECTIVE OF THE STUDY
This study aims to develop an Online Hotel Reservation System for Le Meridian Hotel for Tourism and Hospitality, this study has the following objectives:
- To design an online Hotel reservation system for the increase of Hospitality Management.
- To provide features that will familiarize customers with the online hotel reservation system.
- To evaluate the system and highlight the benefits the system can provide to the hotel management and it customers.
- Eliminate paperwork in booking hotel customers into rooms and save time.
- Eliminate duplicate data entry and errors in time and hotel customer entries.
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