EFFECT OF PERFORMANCE MANAGEMENT ON SERVICE QUALITY IN PUBLIC SECTOR
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- Recommended for : Student Researchers
- NGN 3000
ABSTRACT
This research work examines the effect of performance management on service quality at the Olorunda Local Council Development Area. It explores related literatures which help to give more insights and well rounded knowledge of the concept of performance management. The establishment of an efficient performance management has a very significant effect on employee’s attitude to work. Thus, the productivity and growth of the organization is largely dependent on the standard of its performance management. For the human resources to contribute efficiently to the realization of corporate objectives, adequate performance management of staff and the right caliber of employee must be ensured. Today more organizations are relying on employees for success and competitiveness, and consequently to find out better strategies for identifying, encouraging, measuring, evaluating, improving and rewarding employees’ performance at work. In this respect, performance management has come to play an indispensable role in helping organizations to reach their goals of productivity. The survey research method was adopted for data collection. Population of study comprises of the staff of Olorunda Local Council, the total population of study is 310. Questionnaires were administered to 98 respondents of which 63 were dully filled and returned. It was discovered from the study conducted that there is a significant relationship between performance management and employees’ attitude to work.
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