Evaluation of Balanced Scorecard Use in Enhancing Performance of Non-Profits in Konduga LGA
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- NGN 5000
Background of the Study
The Balanced Scorecard (BSC) is a strategic management tool that helps organizations track performance across multiple dimensions, including financial, customer, internal processes, and learning and growth. In non-profit organizations, particularly in Konduga LGA, applying BSC can enhance performance by aligning activities with the organization’s mission and vision. This study will evaluate the use of BSC in enhancing performance within non-profits in Konduga LGA, focusing on its effectiveness in improving outcomes in terms of resource allocation, service delivery, and stakeholder satisfaction.
Statement of the Problem
Many non-profit organizations in Konduga LGA struggle with measuring performance due to the lack of effective tools that link operational activities with strategic goals. The adoption of Balanced Scorecard can potentially enhance the performance of these organizations. This study seeks to evaluate the impact of BSC on non-profit performance in Konduga LGA.
Aim and Objectives of the Study
Aim: To evaluate the use of Balanced Scorecard in enhancing the performance of non-profit organizations in Konduga LGA.
Objectives:
- To identify the key performance indicators used by non-profits in Konduga LGA in their Balanced Scorecard implementation.
- To assess the impact of BSC on the overall performance of non-profit organizations in Konduga LGA.
- To determine the challenges faced by non-profits in Konduga LGA in implementing the Balanced Scorecard.
Research Questions
- What key performance indicators do non-profit organizations in Konduga LGA use in their Balanced Scorecard implementation?
- How does the Balanced Scorecard affect the performance of non-profit organizations in Konduga LGA?
- What challenges do non-profit organizations in Konduga LGA face in implementing the Balanced Scorecard?
Research Hypothesis
- H₀: The Balanced Scorecard does not significantly enhance the performance of non-profit organizations in Konduga LGA.
- H₀: There is no significant impact of key performance indicators on the performance of non-profit organizations in Konduga LGA.
- H₀: Challenges in implementing the Balanced Scorecard do not significantly hinder performance in non-profit organizations in Konduga LGA.
Significance of the Study
This study will contribute to the understanding of how the Balanced Scorecard can be applied in the non-profit sector to enhance performance, with insights for improving management practices and service delivery in Konduga LGA.
Scope and Limitation of the Study
The study will focus on non-profit organizations in Konduga LGA and how they apply the Balanced Scorecard to measure and improve performance. Limitations include potential difficulty in accessing detailed performance data and the variation in how BSC is applied across different organizations.
Definition of Terms
- Balanced Scorecard (BSC): A strategic management tool used to track and measure an organization’s performance based on key indicators across multiple dimensions.
- Non-Profit Organizations: Organizations that operate without profit motives, focusing on social, environmental, or humanitarian missions.
- Key Performance Indicators (KPIs): Metrics used to evaluate an organization’s success in achieving its objectives.
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