THE INFLUENCE OF CULTURAL DIFFERENCES ON CUSTOMER EXPECTATIONS
This study explored the influence of cultural differences on customer expectations, focusing on objectives to assess how cultural variations affect customer perceptions, evaluate their impact on service quality expectations, and determine their role in shaping customer satisfaction. A survey research design was utilized to capture diverse perspectives from a broad sample, ensuring comprehensive findings. Taro Yamane’s formula was used to calculate a sample size of 320 respondents from the hospitality industry in Lagos. The reliability coefficient score for the survey was 0.86, indicating high reliability. Findings indicated that cultural differences significantly influence customer expectations and perceptions, impacting service quality and satisfaction. Recommendations include adopting culturally sensitive practices and training staff to meet diverse customer expectations, enhancing overall satisfaction and service quality.
ABSTRACT
This study investigates the lipid-modulating effects of extracts from different parts of the A...
ABSTRACT
Considering the geographic distribution is one of the key features of modern tourism. The web-based GIS is a po...
ABSTRACT
Information Communication Technology (ICT) has the potential to contribute to development, esp...
ABSTRACT
Website fingerprinting is a passive network traffic analysis technique which enables an adversary to identify the website a user...
ABSTRACT
Fraud has been identified as the major cause of distress and unprogressive nature of most busi...
ABSTRACT: This research investigates the benefits of early childhood education in fostering respect for diversity among young children. Object...
ABSTRACT
This project aims at automating the examination supervision scheduling of the...
THE INFLUENCE OF INFORMATION SYSTEMS ON BUSINESS AGILITY
Abstract: This study aimed to investigat...
Background of study
Obesity, has been a pre-existing problem afore time but has been recognized as a global pandemic since the 21st centu...
Abstract
This study is on impact of management system on effective human resource management in an organization. The tot...