THE ROLE OF CUSTOMER FEEDBACK IN SHAPING BUSINESS STRATEGIES
This research focused on understanding the role of customer feedback in shaping business strategies, with objectives to explore the impact of customer feedback on strategic planning, analyze how feedback influences product and service innovation, and assess the correlation between feedback mechanisms and customer satisfaction. A survey design was adopted, as it effectively captures diverse perspectives from a large population, providing rich data for analysis. The sample size of 300 respondents was calculated using Taro Yamane's formula, targeting professionals in the telecommunications industry in Port Harcourt. The reliability coefficient score for the questionnaire was 0.87, indicating a high level of consistency. The study found that customer feedback is crucial in refining business strategies, driving innovation, and enhancing customer satisfaction. Recommendations include establishing robust feedback channels and integrating customer insights into strategic planning processes to foster a responsive and customer-centric business environment.
ABSTRACT: This study examines the role of early childhood education in teaching equality among young children. Objectives include evaluating c...
Abstract:
This research explores the effect of fair value accounting on financial reporting comparabili...
ABTRACT
This study evaluates the cardio protactive effect of N-hexane extract of Desmodium Velutinum stem on albino wister rat. Rats used...
Abstract : THE INFLUENCE OF ONBOARDING PROGRAMS ON RECRUITMENT EFFECTIVENESS
The objective of this study is to investigate the influence...
ABSTRACT
The study was to assess the gate keeping functions of the two media ownership in Nigeria (Government and Privat...
BACKGROUND OF THE STUDY
The goal of the library is to provide users with access to its resources...
BACKGROUND OF THE STUDY
The exhibition of deviant behavior by secondary school students such as stealin...
ABSTRACT
This study was carried out to examine the autonomy of local government in Nigeria: issues...
ABSTRACT
The study examined the influence of social demand, peer pressure and economic instability on adolescents’...
ABSTRACT:- This study was carried out to examine laboratory facilities and its impact on students’ learning...