THE ROLE OF CUSTOMER FEEDBACK IN SHAPING BUSINESS STRATEGIES
- Project Research
- 1-5 Chapters
- Quantitative
- Simple Percentage
- Abstract : Available
- Table of Content: Available
- Reference Style: Available
- Recommended for : Student Researchers
- NGN 3000
THE ROLE OF CUSTOMER FEEDBACK IN SHAPING BUSINESS STRATEGIES
This research focused on understanding the role of customer feedback in shaping business strategies, with objectives to explore the impact of customer feedback on strategic planning, analyze how feedback influences product and service innovation, and assess the correlation between feedback mechanisms and customer satisfaction. A survey design was adopted, as it effectively captures diverse perspectives from a large population, providing rich data for analysis. The sample size of 300 respondents was calculated using Taro Yamane's formula, targeting professionals in the telecommunications industry in Port Harcourt. The reliability coefficient score for the questionnaire was 0.87, indicating a high level of consistency. The study found that customer feedback is crucial in refining business strategies, driving innovation, and enhancing customer satisfaction. Recommendations include establishing robust feedback channels and integrating customer insights into strategic planning processes to foster a responsive and customer-centric business environment.
Related Project Materials
EARLY CHILDHOOD EDUCATION AND PARENTAL INVOLVEMENT
ABSTRACT: This study explores the impact of early childhood education (ECE) on...
RELATIONSHIP BETWEEN SOCIAL MEDIA USE AND LEVEL OF DEPRESSION AMONG UNIVERSITY STUDENTS IN NAIROBI COUNTY, KENYA
ABSTRACT
Social media use has increased tremendously, with an estimated 3.5 billion users globally. A significant number of that populati...
EXPLORING THE BENEFITS OF EARLY CHILDHOOD EDUCATION IN SUPPORTING AGING POPULATIONS
ABSTRACT: Exploring the benefits of early childhood education in supportin...
THE INFLUENCE OF TECHNOLOGICAL ADVANCEMENTS ON EMPLOYEE MOTIVATION
Abstract: THE INFLUENCE OF TECHNOLOGICAL ADVANCEMENTS ON EMPLOYEE MOTIVATION
Objective...
3D First Person Shooter PC Game
ABSTRACT
Monsters Within is a fun 3D FPS horror survival game on the Windows platform that demands its players to have fast reflexes, qui...
ASSESSMENT OF METHODS FOR INTEGRATING ENTREPRENEURSHIP INTO VOCATIONAL CURRICULA
ABSTRACT: Methods for Integrating Entrepreneurship into Vocational Curricula examines approaches to fostering entrepreneurial skills and mindsets a...
EXAMINING THE RELATIONSHIP BETWEEN PUBLIC SECTOR BUDGETING AND FINANCIAL MANAGEMENT
EXAMINING THE RELATIONSHIP BETWEEN PUBLIC SECTOR BUDGETING AND FINANCIAL MANAGEMENT
The objectives of this study are to: 1) Investigate t...
DESIGN AND IMPLEMENTATION OF A REAL ESTATE MANAGEMENT SYSTEM
ABSTRACT
This research project is aimed at the development of an Estate Agent and Property Management System for rea...
AN APPRAISAL OF ACCOUNTING FOR DISTRESSED ASSET FUNDS AND WORKOUTS
Abstract: AN APPRAISAL OF ACCOUNTING FOR DISTRESSED ASSET FUNDS AND WORKOUTS
This study aims to: (1) examine the accounting practices for...
MALE ADOLESCENTS’ KNOWLEDGE, PERCEPTIONS AND ATTITUDES TOWARDS HIV/AIDS PREVENTION
ABSTRACT
Aim: The aim of this study was to investigate the knowledge, perceptions, and attitudes of male adolescents towards HIV/AIDS in...
