THE IMPACT OF CUSTOMER SERVICE SKILLS ON ADMINISTRATIVE PERFORMANCE
Abstract: The objective of this study is to investigate the impact of customer service skills on administrative performance, highlighting the importance of effective customer interactions in administrative roles. A survey research design was chosen for its ability to collect data from a large population. Using Taro Yamane’s formula, a sample size of 360 administrative staff from a retail company in Lagos was determined. The survey instrument’s reliability coefficient score was 0.89, indicating high reliability. Findings reveal that strong customer service skills significantly enhance administrative performance by improving customer satisfaction and fostering positive interactions. The study recommends incorporating customer service training into administrative development programs to improve overall performance and customer relations.
Abstract: This study investigates the impact of adult education on civic responsibility. Adult education is crucial for fostering civic engage...
Background of Study
Forests produce a variety of items for domestic and industrial usage (Appiah 2009)....
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This study examined unique selling point (USP) and customer patronage in business organization. The hospitality...
Abstract: ASSESSMENT OF TAX PLANNING STRATEGIES FOR HIGH-NET-WORTH INDIVIDUALS
This research examines tax planning strategies for high-ne...
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This study was undertaken to examine management of accounting methods as a tool for deci...
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The issue of gender inequality is one which has been publicly reverberating through society for decades. Th...
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The main focus of this study is to examine teachers perception of challenges of effect...
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Ogodin‘omulunwa dance is performed among some Ogbaru Igbo of South Eastern Nigeria, especially among the tripartite brothe...
Abstract: Assessing hands-on skills in technical programs is crucial for ensuring that stud...
Background of the Study
In view of persistent and wide forms of risks facing their means of living farm...