This research investigates the role of human resource management (HRM) in enhancing business performance. Objectives are: (1) to assess the impact of HRM practices on employee productivity, (2) to analyze the relationship between HRM and organizational effectiveness, and (3) to identify best practices for HRM. A survey design is chosen for its ability to provide quantitative insights from numerous respondents. Using Taro Yamane's formula, the sample size is 330, ensuring comprehensive data collection. The study focuses on the service sector in Lagos, Nigeria, where effective HRM is crucial. The reliability coefficient score is 0.86, indicating high consistency. Findings reveal that strategic HRM practices significantly enhance business performance by improving employee productivity, fostering a positive work environment, and aligning HRM with organizational goals. Recommendations include investing in HRM systems and continuous professional development for HR managers to enhance business performance.
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