THE INFLUENCE OF CUSTOMER SERVICE ON SALES RETENTION
- Project Research
- 1-5 Chapters
- Quantitative
- Simple Percentage
- Abstract : Available
- Table of Content: Available
- Reference Style: Available
- Recommended for : Student Researchers
- NGN 3000
THE INFLUENCE OF CUSTOMER SERVICE ON SALES RETENTION
This research explores the influence of customer service on sales retention. Objectives are: (1) to assess the impact of customer service quality on repeat sales, (2) to identify key elements of effective customer service, and (3) to analyze customer perceptions of service excellence. A survey design is chosen for its ability to gather extensive data efficiently. Using Taro Yamane's formula, the sample size is 340, ensuring accuracy and reliability. The study focuses on the hospitality industry in Port Harcourt, Nigeria, where customer service is critical. The reliability coefficient score is 0.88, reflecting high consistency. Findings reveal that high-quality customer service significantly enhances sales retention, with responsiveness and personalization being particularly effective. Recommendations include investing in customer service training and implementing feedback mechanisms to continuously improve service quality.
Related Project Materials
CONSTRAINTS OF EFFECTIVE TEACHING AND LEARNING OF TECHNICAL EDUCATION
ABSTRACT
This study was carried out to examine the constraints of teaching technical education in secondary schools in E...
PSYCHOLOGICAL EFFECTS OF INTER ETHNIC CONFLICTS ON SOCIAL HEALTH WORKERS IN NIGERIA
Abstract
This research work was conducted to examine the psychological effects of inter ethnic conflicts on social health workers in Nige...
SOCIAL CONSEQUENCES OF BROKEN HOMES ON THE ACADEMIC PERFORMANCE OF CHILDREN: A CASE STUDY OF IGUEKHIHO COMMUNITY IN OVIA SOUTH WEST LOCAL GOVERNMENT AREA OF EDO STATE
ABSTRACT
This research work was carried out in order to find out the effect of broken homes on the acad...
AN APPRAISAL OF THE CONCEPT AND SCOPE OF AGENCY RELATIONSHIP UNDER THE NIGERIAN COMMERCIAL LAW
ABSTRACT
Agency relationship from its origin, presents situation where a person (principal) is bound by the acts of another (the agent) a...
THE ROLE OF POLITICAL PARTIES IN DEMOCRATIC GOVERNANCE IN NIGERIA: A CASE STUDY OF PDP: 1999-2007
Abstract
There is a profound paradox about the Peoples Democratic Party (PDP) in Nigeria. The party, which earned the re...
THE IMPACT OF RADIO MUSICAL PROGGRAMMES ON NIGERIAN YOUTHS
Abstract
This study contains an analysis of the broad areas presumed scientific research which have sho...
A COMPARATIVE ANALYSIS OF THE CONFLICT SITUATIONS AND CHOICE OF LAWS IN THE NIGERIAN LEGAL SYSTEM AND OTHER LEGAL SYSTEMS
ABSTRACT
The study provided a comparative Analysis Of The Conflict Situations And Choice Of Laws In The Nigerian Legal S...
ETHICS AND UNIVERSITY ADMINISTRATION
Background of the study
According to Ogungbemi, (2015) ethics is about behavior and ways of thinking, e...
THE INFLUENCE OF STRESS ON WORK BEHAVIOR AMONG NURSES
Abstract
Occupational stress can no longer be considered an occasional, personal problem to be remedied with palliatives...
RELIGIOUS CONFLICTS IN NIGERIA: ISSUES AND SOLUTIONS
Introduction
Many will attest to it that the Jos crisis vividly exemplifies or by locus classicu...
